Priya Menon
Senior Agentic Workflow Engineer
Bengaluru, India · Asia/Kolkata (UTC+5:30) · 7 years of experience
Priya focuses on bounded agent workflows with durable state, explicit permissions, and human review.
Request a shortlistWhy this profile fits
Bounded agent behavior
Models workflows as explicit states, permissions, and stop conditions instead of relying on unconstrained autonomy.
Durable execution
Handles retries, idempotency, long-running work, exception queues, and recovery across business systems.
Human accountability
Keeps consequential actions reviewable and gives operators enough context to approve, correct, or escalate.
Relevant toolkit
Python
LangGraph
MCPTemporalHuman-in-the-loopDelivery evidence
Selected work
Service Desk Resolution Agent
enterprise ITDesigned and delivered a bounded multi-agent workflow focused on IT service-management agents; resolved 39% of low-risk service requests automatically and reduced reassignment loops by 31%. The release included explicit tool permissions, durable state, exception queues, and human approval for high-impact actions.
Change-Risk Approval Workflow
enterprise IT operationsBuilt the supporting control and measurement layer for the primary system, covering review queues, regression checks, operational visibility, and a documented handoff to the owning team.
Relevant experience
Career timeline
Senior Agentic Workflow Engineer
2024–PresentDevlyn client assignments · Remote
- Led IT service-management agents delivery for a enterprise IT team and resolved 39% of low-risk service requests automatically and reduced reassignment loops by 31%.
Agentic Workflow Engineer
2020–2023enterprise IT product company (confidential) · Bengaluru, India
- Built production systems in enterprise IT, with increasing ownership of reliability, testing, and stakeholder delivery.
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Skill depth
Show experience in context.
Relevant experience by skill
See the complete skill index
Languages
Frameworks
Tools
Platforms
Storage
Paradigms
Credentials
Certifications
Salesforce Certified Agentforce Specialist
Salesforce · 2024 · Certified
AWS Agentic AI Demonstrated
Amazon Web Services · 2026 · Certified
Communication
Languages
English
Fluent
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