Rafael Cardoso de Souza

Senior Forward-Deployed Engineer

Florianópolis, Brazil · UTC-3 · 9 years of experience

Rafael focuses on taking enterprise AI integrations from pilot to production and daily use.

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Why this profile fits

Enterprise CRM and ERP integration

Connects AI features to systems such as Salesforce, Dynamics, SAP, internal APIs, and operational data.

Customer-embedded delivery

Works inside the client environment, turns unclear requirements into a shipped workflow, and closes the last-mile gap.

Production governance

Builds observable services, approval gates, access boundaries, and a rollout path teams can operate.

Relevant toolkit

Python

TypeScript

PostgreSQL

React

Docker

Delivery evidence

Selected work

Invoice Reconciliation Copilot

Logistics & supply-chain platform

An embedded automation that matches supplier invoices to purchase orders and delivery receipts using a Claude-powered extraction and matching service, with a human review queue for low-confidence cases. It auto-cleared 82% of documents at 99.4% accuracy and cut a 30-hour weekly finance task to under 5 hours.

Support Triage & Routing Engine

B2B SaaS scale-up

A GPT and Claude backed classifier that reads inbound support tickets, tags intent and urgency, drafts a suggested reply, and routes each case to the right queue. Deployed across 4,000+ monthly tickets, it lifted first-response SLA compliance from 71% to 94% and deflected roughly a third of tier-1 volume.

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Relevant experience

Career timeline

Forward-Deployed Engineer

Feb 2022–Present

Devlyn (embedded at a Series B fintech) · Remote, Florianópolis, Brazil

Embedded with the operations and finance teams of a Series B fintech to automate month-end close, replacing a 4-day manual reconciliation process with a Claude-assisted pipeline that now completes in under 6 hours.

Forward-Deployed Engineer & Automation Lead

Jan 2018–Jan 2022

Devlyn (embedded at a logistics & supply-chain platform) · Remote, Florianópolis, Brazil

Led internal operations automation for a logistics and supply-chain platform, building an invoice-to-purchase-order reconciliation engine that auto-cleared 82% of documents and saved roughly 25 hours a week for the finance team.

Software Engineer

Jan 2017–Dec 2017

Payments & fintech startup · Florianópolis, Brazil

Built and maintained internal back-office tools for a payments startup, automating merchant onboarding checks that reduced manual review time per application from 20 minutes to 4.

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Skill depth

Show experience in context.

Competency shapeAssessment across the same six dimensions used for every profile.

Relevant experience by skill

Python9 years

TypeScript8 years

PostgreSQL8 years

Docker8 years

REST & GraphQL APIs8 years

React7 years

Internal Ops Automation7 years

Claude & GPT API Integration4 years

See the complete skill index

Languages

Frameworks

Libraries/APIs

Tools

Paradigms

Platforms

Storage

Other

Education

Formal background

Bachelor of Engineering, Computer Engineering

Universidade Federal de Santa Catarina (UFSC) · 2012–2016 · Class honors; capstone on business process automation

Postgraduate Specialization (Lato Sensu), Distributed Systems & Cloud Computing

Pontifícia Universidade Católica de Minas Gerais (PUC Minas) · 2018–2019

Credentials

Certifications

Salesforce Certified MuleSoft Developer

Salesforce · 2023 · Certified

Salesforce Certified MuleSoft Platform Integration Architect

Salesforce · 2022 · Certified

Communication

Languages

Portuguese

Native

English

Fluent

Spanish

Professional

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